Warranty

To start a warranty claim to replace the current defected hose please choose one of the claim options below:

garden-hose-coupling-flexon-warrantyPlease include the following in your request:

  • Please cut off both ends of the hose leaving approximately 4” from the end of the couplings
  • Copy of the receipt
  • Description of the defect
  • Original packaging
  • Physical return address (we cannot ship to PO Boxes)

Send letter to:

FLEXON INDUSTRIES
One Flexon Plaza
Newark, NJ 07114

Note: If you do not have the receipt or original packaging write a letter providing the following information:

  • Please cut off both ends of the hose leaving approximately 4” from the end of the couplings
  • Description of defect
  • Place of purchase
  • Length of the hose
  • Physical return address (we cannot ship to PO Boxes)

garden-hose-coupling-flexon-warrantyPlease email the following items to warranty@flexonhose.com:

  • Picture of defected Area
  • Picture of both ends of the hose cut off (leaving approximately 4” from the end of the couplings)
  • Copy of the receipt
  • Description of the defect
  • Original packaging
  • Physical return address (we cannot ship to PO Boxes)

 

Note: If you do not have the receipt or original packaging write a letter providing the following information:

  • Picture of defected Area
  • Picture of both ends of the hose cut off (leaving approximately 4” from the end of the couplings)
  • Place of purchase
  • Length of the hose
  • Physical return address (we cannot ship to PO Boxes)